Frequently Asked Questions
What currency does Vitamin Warehouse use?
The prices displayed on this Site are quoted in Australian (AUD) dollars.
Can I order from overseas?
Yes you may. We currently ship to Australia, Canada, China, Japan, Thailand, New Zealand and USA. We will consider shipping to other countries, but please contact us first.
People who choose to access this site from other countries do so on their own initiative and are responsible for compliance to Non Australian addresses.
Can I return products I purchase?
Any faulty or damaged stock received within 14 days will be replaced at no charge. If an order has been received and it is incorrect through the fault of Vitamin Warehouse, it will be replaced at no additional charge to the customer or a full refund of the initial charge will be given upon its return to Vitamin Warehouse.
Products ordered incorrectly by the customer can be refunded. The product must be returned within 7 days of dispatch and unopened and in its original condition. The refund will not be given until the goods have arrived in its original packaging/condition and been inspected at our Warehouse.
Please note that the customer is responsible for the postage cost for the items being returned.
How is postage calculated?
Shipping is calculated on Australia Post prices and requires your postcode or country for a corresponding calculation. Shipping will be displayed on the checkout screen once prior to placing your order. If you have a shipping related enquiry please contact our friendly staff.
How long will my order take to arrive?
The staff at Vitamin Warehouse work hard to ensure prompt delivery of your order. Delivery is subject to normal Australia Post Delivery times. Please allow 5 to 7 working days for delivery.
Vitamin Warehouse endeavours to keep all items in stock however, there may be occasional out of stock situations. This may delay the delivery of your parcel. You will receive a courtesy call informing you of your expected delivery time should this be the case. Parcels may also be delayed due to public holidays or problems experienced by the Australia Post System.