Terms and Conditions
Prices & Currency
The prices displayed on this Site are quoted in Australian (AUD) dollars. People who choose to access this site from other countries do so on their own initiative and are responsible for compliance to Non Australian addresses.
Prices or Typographical/Image Errors
We work hard to provide accurate product image representation and pricing and product information. However, pricing, typographical or image errors may occur. In the event that an item is listed at an incorrect price, with incorrect information, Vitamin Warehouse shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Any faulty or damaged stock received within 14 days will be replaced at no charge. If an order has been received and it is incorrect through the fault of Vitamin Warehouse, it will be replaced at no additional charge to the customer or a full refund of the initial charge will be given upon its return to Vitamin Warehouse.
Products ordered incorrectly by the customer can be refunded. The product must be returned within 7 days of dispatch and unopened and in its original condition. The refund will not be given until the goods have arrived in its original packaging/condition and been inspected at our Warehouse.
Please note that the customer is responsible for the postage cost for the items being returned.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Vitamin Warehouse strictly follows all national regulations regarding the sale, purchase and shipment of any product or product with ingredients that are considered restricted or prohibited by any law within Australia.
All website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of Vitamin Warehouse or its web developers and are protected by international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Vitamin Warehouse, using this website as a shopping vehicle.
Any other use of materials on this site, including without limitation reproduction for purposes other than that noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior permission of Vitamin Warehouse, is strictly prohibited.
Vitamin Warehouse, and all logos, page headers, custom graphics and icons are service marks and/or trademarks of Vitamin Warehouse. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.
YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE AND THE INTERNET GENERALLY. VITAMIN WAREHOUSE IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS. YOU ACKNOWLEDGE THERE MAY BE DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH THE CONTENT, AND AGREE THAT IF YOU RELY ON THE CONTENT AVAILABLE THROUGH THIS SERVICE, YOU DO SO AT YOUR OWN RISK. THE MATERIALS ARE PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WITHOUT LIMITATION WARRANTIES OF CURRENTNESS, CORRECTNESS, COMPLETENESS, MERHANTABILITY FITNESS FOR PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, AND FREEDOM FORM ERRORS, VIRUSES, BUGS OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL VITAMIN WAREHOUSE (INCLUDING ITS EMPLOYEES, DIRECTORS, AND AGENTS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, AND DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE CONTENT OR ANY HYPERLINKED WEB SITE, EVEN IF VITAMIN WAREHOUSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. VITAMIN WAREHOUSE DOES NOT GUARRANTEE THAT THE SERVICE WILL BE UNITERRUPTED OR ERROR-FREE, OR THAT THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VITAMIN WAREHOUSE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS.
These Terms and Conditions are governed by the laws in force in the state of New South Wales in the Commonwealth of Australia.
NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKE FOR MEDICAL DIAGNOSIS OR TREATMENT. All information is not a substitute for medical advice and is for the purposes of general knowledge only. Always seek the advice of your General Practitioner, other medical practitioner or qualified health provider when starting any health or nutritional related treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party's medical condition.
Important Postage Information
** Shipping is calculated on Australia Post prices and requires your postcode for a corresponding calculation. Shipping will be displayed on the checkout screen prior to placing your order. If you have a shipping related enquiry please contact our friendly staff.
Important Delivery Information
The staff at Vitamin Warehouse work hard to ensure prompt delivery of your order. Delivery is subject to normal Australia Post Delivery times. Please allow 5 to 7 working days for delivery.
Vitamin Warehouse endeavours to keep all items in stock however, there may be occasional out of stock situations. This may delay the delivery of your parcel. You will receive a courtesy call or email informing you of your expected delivery time should this be the case. Parcels may also be delayed due to public holidays or problems experienced by the Australia Post System.